Contact Us

Business-Hour Schedule

COSRX applies the following customer standard: a request arriving outside the stated schedule is reviewed on the next service day; as a related safeguard, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles.

Customer Service Channels

The customer-facing practice followed by COSRX is that the team can help with products, checkout, shipping, cancellation, returns, refunds, and privacy rights; additionally, support is available by email at bkrista561@gmail.com and by telephone at 512-797-4842.

Business and Return Location

For practical purposes when ordering from COSRX, the merchant address for customer records is 207 Langstrom St, Council Bluffs, Iowa, 51503, United States; as a related safeguard, this is also the default return address for approved returns unless written authorization provides another merchant-managed destination.

Order and Return Assistance

Under this policy at COSRX, return parcels require prior authorization plus a prepaid label or another no-cost arrangement; where relevant, customers should provide the relevant order number whenever possible.

Store Identity and Return Address

The customer-facing practice followed by COSRX is that customer correspondence may be sent to bkrista561@gmail.com; the physical business address and default return address is 207 Langstrom St, Council Bluffs, Iowa, 51503, United States; additionally, this website is operated for customers by COSRX; where relevant, the store telephone number is 512-797-4842.