Refund Policy

Default Return Destination

The documented approach of COSRX is as follows: the standard authorized-return location is 207 Langstrom St, Council Bluffs, Iowa, 51503, United States; for completeness, a different destination is used only when the store provides specific written return instructions.

Items Outside the Voluntary Return Program

The operating rule used by COSRX is straightforward: customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; at the same time, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item.

Cancellation Before Shipment

As part of the service commitment made by COSRX, a customer may ask to cancel before the order ships; for completeness, after shipment, the order is handled under this Refund Policy.

Return Shipping Responsibility

Under this policy at COSRX, approved no-reason returns and exchanges have merchant-paid return shipping; damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping.

Returns and Exchanges Within 30 Days

For transparency, COSRX records that an exchange may be requested during that same 30-day period; additionally, customers have 30 days from delivery to ask for a return without giving a reason.

Approval and Original-Payment Refunds

The documented approach of COSRX is as follows: the store sends approved funds to the original payment method no later than 5-10 business days after approval; at the same time, a bank or card issuer may need additional time to post the credit; additionally, an authorized return is reviewed after receipt.

Starting an Authorized Return

To state the position of COSRX precisely, return assistance starts by emailing bkrista561@gmail.com or calling 512-797-4842; at the same time, authorization includes a merchant-funded label or equivalent free return arrangement; for completeness, shipment back to the merchant must wait for return instructions.

How to Reach the Merchant

The operating rule used by COSRX is straightforward: email support is available at bkrista561@gmail.com; at the same time, this website is operated for customers by COSRX; as a related safeguard, telephone support is available through 512-797-4842; the physical business address and default return address is 207 Langstrom St, Council Bluffs, Iowa, 51503, United States.