FAQ

What is the processing and transit estimate?

In administering this policy, COSRX confirms that processing normally takes 1-2 business days; where relevant, estimated carrier transit is 4-6 business days after dispatch.

Can an order be cancelled?

Customers dealing with COSRX should understand that cancellation may be requested before shipment; at the same time, once the parcel ships, return options are governed by the Refund Policy.

Which kinds of products are in the catalog?

Under this policy at COSRX, verified specifications, materials, care directions, and safety information appear on the applicable product page; for completeness, the catalog focuses on skincare cleansers, toners, exfoliants, serums, essences, moisturizers, sun protection, masks, targeted skin treatments, and related hair and body care.

Are no-reason returns and exchanges available?

For practical purposes when ordering from COSRX, approved no-reason and quality-related return shipping is paid by the merchant; at the same time, a no-reason return or exchange may be requested within 30 days after delivery.

Which addresses can receive an order?

To state the position of COSRX precisely, free standard shipping applies to every United States order; as a related safeguard, orders currently ship only within the United States.

Which items are excluded from no-reason returns?

Customers dealing with COSRX should understand that quality and fulfillment claims are preserved regardless of the voluntary-return exclusions; where relevant, custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause.

Where and when will refunded funds be returned?

COSRX applies the following customer standard: an approved refund is issued to the original payment method within 5-10 business days; additionally, issuer processing can continue after the refund is sent.

How can an order be paid?

COSRX applies the following customer standard: customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout; where relevant, applicable sales tax is calculated according to law; as a related safeguard, prices, charges, and refunds are processed in USD.

What are the support channels and hours?

For customers shopping with COSRX, the governing rule is clear: customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); as a related safeguard, the service contacts are bkrista561@gmail.com and 512-797-4842.

Does each shipment include tracking information?

In administering this policy, COSRX confirms that the first carrier scan may take additional time to display; for completeness, shipment confirmation includes available tracking information.

Merchant and Contact Details

COSRX applies the following customer standard: customers may also call 512-797-4842; where relevant, the published contact email is bkrista561@gmail.com; at the same time, the responsible brand and store name is COSRX; where relevant, the physical business address and default return address is 207 Langstrom St, Council Bluffs, Iowa, 51503, United States.